Return & Refund Policy

Return and Refund Policy

1. Introduction

At Dream Tech Store, we are committed to ensuring your complete satisfaction with every purchase. If you are not satisfied with your tech item for a valid reason, we offer a hassle-free return and refund process within 3 days of your purchase. Please read this policy carefully to understand the terms and conditions for returns and refunds.

2. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

- The item must be returned within 3 days from the date of purchase.
- The item must be in its original condition, unused, and in the original packaging.
- A valid reason for the return must be provided (e.g., defective product, incorrect item shipped).

3. Non-Returnable Items

The following items are not eligible for return or refund unless they are defective or damaged upon arrival:

4. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at "dreamtechstore101@gmail.com/0329 7245494, 0310 7047793" within 7 days of receiving your item to request a return.
2. Provide your order number, the reason for the return, and any supporting evidence (e.g., photos of a defective item).
3. Once your return request is approved, you will receive instructions on how to return the item.
4. Ship the item back to us using a trackable shipping method. We do not charge any additional fees for returns or refunds.

5. Refund Process

Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.

6. Exchanges

If you would like to exchange an item for a different product, please contact our customer support team. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will cover the cost of return shipping and provide a full refund or replacement, depending on your preference.

8. Contact Us

If you have any questions about our return and refund policy, please contact us at:

- Email: dreamtechstore101@gmail.com
- Phone: 0329 7245494, 0310 7047793
- Address: Faisalabad, Pakistan